NewLucky Casino Contacts
At NewLucky Casino, we're committed to providing exceptional customer service to our players in the UK. Whether you have questions about your account, need help with deposits, or want advice on responsible gaming, our dedicated support team is here to help. Discover how to get in touch with us today.
How to Contact NewLucky Casino Support
Reaching out to NewLucky Casino is straightforward and secure. We offer multiple channels to suit your preference, ensuring quick resolutions to any issues. Our customer support team is trained to handle enquiries efficiently, from technical glitches to bonus queries.
Live Chat Support
Our live chat feature is the fastest way to connect with a support agent. Available 24/7 directly from our website, simply click the chat icon in the bottom right corner. Expect response times under 60 seconds during peak hours. Ideal for instant assistance on game rules, account verification, or payment processing.
Email Support
For non-urgent matters, email us at [email protected]. We aim to respond within 24 hours, often sooner. This channel is perfect for detailed queries, such as KYC document submissions or dispute resolutions. Include your account details for faster processing.
Phone Support
Speak to a UK-based advisor by calling our toll-free number: 0800 123 4567. Lines are open from 8am to midnight GMT, seven days a week. Phone support is great for urgent matters like withdrawal limits or security concerns.
Contact Form and FAQ
Use our online contact form on the website for written enquiries. Alternatively, check our comprehensive FAQ section first – it covers common topics like support hours, response times, and helpline availability.
Trust and Security in Our Support Services
NewLucky Casino is fully licensed and regulated by the UK Gambling Commission (UKGC), ensuring all interactions, including support communications, adhere to strict standards. We use encrypted channels for live chat and email to protect your data. Our team promotes responsible gaming and can connect you to organisations like GamCare if needed. Rest assured, your privacy and safety are our top priorities.
Frequently Asked Questions
What are the NewLucky Casino support hours?
Live chat and email are available 24/7, while phone support operates from 8am to midnight GMT.
How do I contact NewLucky Casino for account issues?
Use live chat for quick help or email [email protected] with your account details.
Is NewLucky Casino customer support available in the UK?
Yes, our team is UK-based and familiar with local regulations, including GBP transactions and UKGC compliance.
Can I get help with responsible gaming through contacts?
Absolutely – our support team can guide you to self-exclusion tools or external helplines like the National Gambling Helpline.