Privacy Policy
At NewLucky Casino, your privacy is our top priority. As a leading online casino in the UK, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant UK laws. This Privacy Policy explains how we collect, use, and safeguard your information to provide a secure and enjoyable gaming environment.
Information We Collect
We collect various types of personal data to enhance your experience on NewLucky Casino. This includes basic details like your name, email address, and date of birth for account verification, as well as payment information for deposits and withdrawals. We also gather usage data, such as your gaming preferences and device information, to personalise our services. All collections are transparent and only done with your consent where required under GDPR.
How We Use Your Data
Your information is used to operate and improve our platform, process transactions, and prevent fraud. For instance, we analyse data processing patterns to recommend games tailored to UK players. We never use your data for unsolicited marketing without explicit consent, ensuring compliance with data protection standards.
Sharing Your Information
NewLucky Casino does not sell your personal data. We may share it with trusted third parties, such as payment processors or regulatory bodies like the UK Gambling Commission, only when necessary for legal obligations or service provision. All third-party sharing is governed by strict agreements to uphold user privacy and information security.
Cookies and Tracking
We use cookies to optimise your browsing experience on our site. These include essential cookies for functionality and analytics cookies for performance insights. You can manage your cookie preferences via our cookies policy. For more on how we handle tracking, review our commitment to transparent data practices.
Your Rights Under GDPR
As a UK resident, you have rights including access to your personal data, rectification, erasure (right to be forgotten), and objection to processing. To exercise these user rights, contact our Data Protection Officer. We process requests promptly, typically within one month, to ensure your control over your information.
Trust, Security, and Compliance
NewLucky Casino is licensed by the UK Gambling Commission, guaranteeing fair play and robust security measures. We employ advanced encryption for data transmission and regular audits to prevent data breaches. Our dedication to fairness and safety means your personal data is protected against unauthorised access, fostering trust in our iGaming platform.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you via email or on-site banners for significant updates, ensuring ongoing GDPR compliance and transparency.
Contact Us
If you have questions about our privacy practices, reach out to our support team at [email protected] or through our live chat. We're here to address any concerns regarding data protection.
Frequently Asked Questions
What personal data does NewLucky Casino collect?
We collect essential information like your contact details, payment info, and gaming activity to provide secure services, always in line with GDPR.
How can I access or delete my data?
You can request access or deletion by emailing our DPO. We'll guide you through the process to exercise your user rights efficiently.
Does NewLucky Casino use cookies?
Yes, but you control them. Our cookies policy details types and opt-out options for personalised tracking.
Is my data shared with third parties?
Only with necessary partners under strict controls, never for sale. We prioritise information security in all sharing.
Ready to enjoy secure gaming? Sign up at NewLucky Casino today and experience peace of mind with our robust privacy protections.